Course Title

Leading In Challenging Times

Type of Course

Non-Technical

Type of Training

Classroom Training

Skill Focus Area

Networking & Leadership : Leadership, Management, Communication, Innovation

Duration (Days)

24 hours ( 3 Days )

Level of Certification

Certificate of Attendance

Course Overview

In this unprecedented times, employees and employers need to work extra hard in an organisation. In fact, they need to step up equip themselves with the fundamental knowledge and skills to be effective leaders. Strong leadership at all levels in an organisation is important for a company to lead their own respective department. Taking the lead requires a proactive attitude and mindset and there are skills that can be learned and developed. This programme is designed to equip the participants with proactive leadership skills and strategies, hence increase their performance level to achieve organisational success.

Prerequisites

SPM / STPM / Diploma / Degree

Course Objectives

  • To improve the competency of employees by leading themselves and others during challenging and uncertain times.
  • To possess a positive and open mind during difficult times.

Learning Outcomes

The participants will learn to deal with emotional stress, move past obstacles, and keep their team engage by applying proactive leadership skills and strategies.

Course Content

MODULE 1: LEADING SELF, LEADING OTHERS

  • Good Leadership: What is good leadership and why have it
  • Leading and Managing: What are the differences and why both are needed
  • Responsibilities of Leaders: What are the responsibilities of good leaders
  • Empathy: Why it is needed and how to increase your level of empathy for others
  • Roles and Strengths: How to be take different roles and apply the different strengths in your team at different times

 

MODULE 2: INSPIRING AND MOTIVATING OTHERS

  • Emotions: Learn how emotions are created and maintained in our brains
  • Inspiration: How to create inspiring meaning and vision for others to follow
  • External Motivation: How to provide external motivation in other people
  • Internal Motivation: How to encourage internal motivation in people you lead
  • Attitude Change: How to change attitudes in ourselves and others

 

MODULE 3: LEADERSHIP STYLES

  • Situational Leadership: The need for flexible leadership styles depending on situations
  • Leadership Styles: How to use six leadership styles based on emotional intelligence
  • Demonstrating Good Leadership: How to demonstrate good leadership
  • Leading Up: How to influence and lead the people above us 
  • Continuous Learning: How and where to continuously learn and improve as a good leader

 

MODULE 4: BUILDING AND MAINTAINING RAPPORT WITH OTHERS

  • Rapport & Empathy: Appreciating empathy and rapport helps effective communication
  • Rapport Skills: How to generate rapport with others at five different levels
  • Active Listening: How to use the four step active listening technique correctly
  • Verbal Communication: Learn how to use your voice in different ways
  • Body Language: Learn how to use your body to communicate

 

MODULE 5: ASSERTIVE COMMUNICATION SKILLS

  • Communication Styles: Appreciating the pros and cons of four communication styles
  • Assertiveness: How to be more assertive and communicate assertively
  • DISC Profiles: How to incorporate different profiles in your communication
  • Positive Response: How to use the active constructive way to respond to people
  • Constructive Feedback: How to give and receive constructive feedback and compliments

 

MODULE 6: COMMUNICATING THROUGH CONFLICTS

  • Conflict Analysis: What is a conflict and how it is created
  • Multiple Perspectives: How to see different perspectives of other stakeholders
  • Conflict Resolution: How to start the process to resolve the conflict
  • Conflict Resolution: How to apply the four approaches for resolving conflicts
  • Ideate: How to use the SCAMPER creativity method to find possible solutions to the conflict

Learning Activities

This programme uses adult learning approaches, which include minimal lectures, use of multimedia aids such as videos and music, demonstrations, case studies, demonstration and presentation, group discussions, learning games, self-evaluation and self-reflection. Case studies and mini-projects will be adjusted accordingly.

Target Groups

This programme is designed for non-exec, team leaders, supervisors, executives and junior managers.